Location
We are in the process of relocating our studio space. Thank you for your patience. Please contact us if you have questions.
Service options and fee for service
The initial assessment and consult is $145.00. New Client Intake Session takes approx 75 minutes. Treatment sessions are $120 for an hour’s duration or $105 for a 45 minute duration. Both in-person and Telehealth treatment sessions are available. A blended approach of using both options can be explored if suitable and appropriate. All in-person treatments are individual sessions.
Cash, cheque or e-transfer payments are accepted. Receipts are issued electronically after the sessions, unless paper copies are requested. If the latter, advance notice is appreciated. Cheques should be made payable to Susan Ting Physical Therapist Health Profession Corp. A simpler alternative is to bring the cheque and it will be stamped.
Communications
Email is the most effective mode of communication. When in session with clients during work hours Mondays through Thursdays, I am not reachable by phone. Texting notification to 604.999.9864 is advisable for last minute changes on the day of the appointment in case I am not in the studio prior to your appointment time.
If you need to make changes or cancel appointment, please provide minimum 24, preferrably 48 hour’s notice. I often have clients waiting for a cancellation spot. Vancouverites have busy schedules. Sufficient lead time will allow them to adjust their schedules for last minute openings. Cancellations less than 24 hours and missed appointments will be charged except for extenuating circumstances or COVID related concerns, at my discretion, or if I am able to have the slot filled.
As communications are conducted mostly through email, there is lag time from both sides. Therefore, more than 24 hour notification is appreciated. Appointment times offered will be placed on hold for 24 hours to give you time to respond, after which it will be opened up to other clients requesting appointment times.
What to bring
Any recent relevant diagnostic reports, such as X-ray, CT scan or MRI reports related to your concerns, please bring them along for your appointment.
Please come in (or bring) comfortable exercise clothing. Jeans and dress pants do not work. For ladies with neck, upper spine and shoulder concerns, tank tops would be most helpful.
Clinic hours
Clinic hours only operate part-time. Definite practice hours are Monday evening at 5:30pm, Tuesday and Thursday mornings, Wednesday full day and Friday mornings for overflows.
Steps for COVID related protocol for visits
- To allow for physical distancing between clients, please text at 604.999.9864 to announce your arrival and wait for instructions before proceeding to the entrance. A client may need to leave before you come to the entrance.
- A basket of clean socks is provided at the entrance. Please put a pair on before entering the premise.
- Place your belongings in a tray available on the bench inside the entrance. Masks are required during sessions. If you do not have a mask, one will be provided.
- Sanitize your hands before entering the studio, and before you leave at the end of your appointment.
