Locations
West side: The Vancouver Hand Clinic – Friday evening and Saturdays only. #206-3195 Granville Street, Vancouver. (corner of 16th and Granville Street)
East side: Renfrew Clinic – Wednesday, Friday and Saturdays. 1682 Renfrew Street, Vancouver. (northeast corner of First Ave and Renfrew)
In-home sessions for lower mainland available – contact to discuss.
Service options and fee for service
The initial assessment and consult is $185.00 for an extended 75 minute session. If a 60 minute assessment/consult is adequate, client will be informed at the time for the regular hourly rate of $155. Treatment sessions are $155 for an hour’s duration or $135 for a 45 minute duration. Both in-person and Telehealth treatment sessions are available. A blended approach of using both options can be explored if suitable and appropriate. All in-person treatments are individual sessions.
Cash, cheque or e-transfer payments are accepted. Receipts are issued electronically after the sessions, unless paper copies are requested. If the latter, advance notice is appreciated. Cheques should be made payable to Susan Ting Physical Therapist Health Profession Corp. A simpler alternative is to bring the cheque and it will be stamped.
Communications
Email is the most effective mode of communication. When in session with clients during work hours Mondays through Thursdays, I am not reachable by phone. Texting notification to 604.999.9864 is advisable for last minute changes on the day of the appointment in case I am not in the studio prior to your appointment time.
If you need to make changes or cancel appointment, please provide minimum 24, preferably 48 hour’s notice. I often have clients waiting for a cancellation spot. Vancouverites have busy schedules. Sufficient lead time will allow them to adjust their schedules for last minute openings. Cancellations less than 24 hours and missed appointments will be charged except for extenuating circumstances or COVID related concerns, at my discretion, or if I am able to have the slot filled.
As communications are conducted mostly through email, there is lag time from both sides. Therefore, more than 24 hour notification is appreciated. Appointment times offered will be placed on hold for 24 hours to give you time to respond, after which it will be opened up to other clients requesting appointment times.
What to bring
Any recent relevant diagnostic reports, such as X-ray, CT scan or MRI reports related to your concerns, please bring them along for your appointment.
Please come in (or bring) comfortable exercise clothing. Jeans and dress pants do not work. For ladies with neck, upper spine and shoulder concerns, tank tops would be most helpful.
Clinic hours
Clinic hours only operate part-time. Contact Susan for more updated current details.
