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Preparing for your visit

Studio details for your first visit

Location
I am located near City Hall, at 147 West 13th Ave. It is the lower unit of a duplex house between Columbia and Manitoba Street, 3 blocks east of Cambie St. The house is on the north side, middle of the block with reddish brown trims. Entrance is to the left of the house, down a short flight of steps.

It is approx. 12 minute walk from Canada Line at Broadway Station on Cambie. Free 2 hour parking is available on the streets. However, please note that the section directly in front of my unit is permit parking only.

Service options and fee for service
The initial assessment and consult is $145.00.  New Client Intake Session takes approx 75 minutes.  Treatment sessions are $120 for an hour’s duration or $105 for a 45 minute duration.  Both in-person and Telehealth treatment sessions are available.  A blended approach of using both options can be explored if suitable and appropriate.  All in-person treatments are individual sessions.

Cash, cheque or e-transfer payments are accepted. Cheques should be made payable to “Biokinetik Physio-Pilates Inc.”  Receipts are issued electronically after the sessions, unless paper copies are requested. If the latter, advance notice is appreciated.

Communications
Email is the most effective mode of communication.   When in session with clients during work hours Mondays through Thursdays, I am not reachable by phone.  Texting notification to 604.999.9864 is advisable for last minute changes on the day of the appointment in case I am not in the studio prior to your appointment time.

If you need to make changes or cancel appointment, please provide minimum 24, preferrably 48 hour’s notice.  I often have clients waiting for a cancellation spot.  Vancouverites have busy schedules.  Sufficient lead time will allow them to adjust their schedules for last minute openings.   Cancellations less than 24 hours and missed appointments will be charged except for extenuating circumstances or COVID related concerns, at my discretion, or if I am able to have the slot filled.

As communications are conducted mostly through email,  there is understandable lag time from both sides.  Thus the request for more than 24 hour notification if possible.  Appointment times offered will be placed on hold for 24 hours to give you time to respond, after which it will be opened up to other clients requesting appointment times.

To factor in time for cleaning and disinfection procedures required between clients, the exact time of your appt is off Janeapp appointment grid template.  Please read my note attached to your appointment notification from Janeapp for the exact time of your appointment. 

What to bring
Any recent relevant diagnostic reports, such as X-ray, CT scan or MRI reports related to your concerns, please bring them along for your appointment.

Please come in (or bring) comfortable exercise clothing.  Jeans and dress pants do not work.  For ladies with neck, upper spine and shoulder concerns, tank tops would be most helpful.

Clinic hours

I only work part-time in my private clinic/studio. The rest of the time I am with the Mary Pack Arthritis Outpatient Program at VGH.   Definite practice hours are Monday evening at 5:30pm and Wednesday full day. some Saturdays are available by arrangement ahead of time.

Steps for COVID related protocol for visits

  1. To allow for physical distancing between clients, please text at 604.999.9864 to announce your arrival and wait for instructions before proceeding to the entrance.   A client may need to leave before you come to the entrance.
  2. A basket of clean socks is provided at the entrance.  Please put a pair on before entering the premise.
  3. Place your belongings in a tray available on the bench inside the entrance.  Wearing your own mask is preferred, to minimize the use of disposable masks.  However, if you do not have a mask, one will be provided.
  4. Sanitize your hands before entering the studio, and before you leave at the end of your appointment.

Susan Ting

PNF, MPT, MPhysio

Trained in Sydney, Australia, Susan Ting began her physiotherapy practice in Asia. There she gained clinical experience, ranging from inpatient neuro-rehab and the treatment of musculoskeletal conditions in private practice to sports physiotherapy at both national and international events.

In 1998 Susan met Canadian physiotherapist Rochenda Howard and Julia Ellis, a world-class  ballet instructor who was instructing at the Hong Kong Ballet Company and the Contemporary Dance Company. The duo had pioneered the development of Biokinetik Exercise Technique (B.E.T.), a Pilates-based physiotherapy treatment model. In 2005 Susan began formal training and mentorship under Rochenda. After being certified, Susan opened her practice in Vancouver. With Toronto-based Rochenda, she teaches B.E.T. physiotherapy as advanced clinical practice to other clinicians.

Over the last fourteen years, Susan has integrated the B.E.T. PhysioPilates approach into her work with both the osteoarthritis and autoimmune inflammatory arthritis population.  She is instrumental in introducing B.E.T. rehabilitation concepts into exercise programs and guidelines for post-hip and -knee replacement rehabilitation exercise through the Mary Pack Arthritis Program at Vancovuer Coastal Health.  Susan is part of the education faculty at Mary Pack Arthritis Program.  She teaches the “Managing Osteoarthritis” component of their Advanced Continuing Education (ACE) program.  She also teaches a new course she and her colleagues developed in fall 2017 under ACE: “Advanced Total Joint Arthroplasty Rehabilitation”.

Since the early days of her vocation in Singapore, Susan has had a passion and interest in facilitating and participating in the education and training of the physiotherapy community, to hone and improve their practice.

What people are saying

Susan was the first to identify the underlying causes of my debilitating back pain. She developed core muscles to support my back and alignment. I went from chronic, debilitating pain to be able to move and walk with little to no discomfort. I have often recommended Susan to others.

Karen O'B.

former client

Susan is the only physiotherapist who has been able to identify and teach me how to change painful movement patterns that have plagued me for many years. She has a unique skillset and treatment approach that produce amazing results.

Heather W.

client; physiotherapist

Since working with Susan, my day-to-day quality of life has immensely improved. Susan is extremely knowledgeable; she is able to identify the underlying problem, and then individualize and adapt appropriate exercises.

S.M.

former client

Frequently asked questions

Questions from our prospective clients

Not in British Columbia, unless your insurance company or employer requires it.

Common conditions we treat are listed. If you have a different condition but your goal is to improve functional movement, balance, exercise safely, improve mobility, then it would also be appropriate to explore whether B.E.T. is suitable for you.

The initial consult and assessment is more involved, takes longer and costs more than a regular session. It takes approximately 75 minutes. Treatment sessions are one hour or 45 minute 1:1 treament.

Our pricing is standard industry pricing. Our session fees are in line with the College of Physiotherapy British Columbia guidelines for clinician fees. Contact us at info@susantingphysio.com for full details.

In order to give you the best clinical attention possible while keeping treatment costs down, we have chosen to cut down on administration costs. This means that clients must submit their receipts to insurance companies or Medicare for reimbursement themselves.

Wear or bring comfortable exercise gear such as shorts, tights, t-shirt or tank tops [underneath]. No jeans or tight pants. For assessment purposes, women should be aware that shoulder straps are better than center straps across mid-back.

Your body is the harp of your soul. And it is yours to bring forth sweet music from it or, confused sounds.

Khalil Gibran (1883-1931)

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Studio Contact

If you’re ready to book a physio session or consultation, or if you have questions, let’s talk. We welcome athletes, seniors and everyone in between seeking long-term recovery for chronic physio issues.

Susan Ting

Biokinitek Physio-Pilates Studio
Vancouver, British Columbia
604-568-2991
info@susantingphysio.com

If you send us an email and do not get a reply from us within 24 hours, please check your spam box.

General location
image/svg+xml Cambie St Broadway Main St Kingsway